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SERVICING FAQ'S

​​Do you service vehicles you did not supply?

Yes. We maintain fire appliances and firefighting equipment regardless of original supplier, working to the manufacturer's published service schedule wherever one exists.

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What does a typical service agreement cover?

Agreements are written to the client's operational and budgetary requirements. A standard scope covers scheduled preventative maintenance, defined-response corrective repair, emergency callout, parts supply and portal-based reporting. Scope, response times and exclusions are set out in the agreement.

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How quickly can you respond to a breakdown?

Response times are agreed contractually and depend on location, criticality and the cover level purchased. Emergency support is available 24/7 for contracted clients.

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Do you service equipment as well as vehicles?

Yes — firefighting systems, foam systems, rescue equipment and PPE, alongside the appliances themselves.

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Can ESS attend Factory Acceptance Testing on our behalf?

​Yes. We act as your representative at the manufacturer, verify the build against your specification, and issue a documented FAT report before the asset ships.

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Which manufacturers do you work with?

ESS holds partnerships with a number of globally recognised fire and rescue manufacturers. Details of the relevant approvals for your equipment type are available on request.

Talk to us

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Request a servicing quotation

Tell us what you operate and where, and we will come back with a scoped maintenance proposal.

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Email services@ess-uae.me

24/7 +971 55 688 6448

24/7 +971 56 974 0606

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+97155 6886448

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